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Job Safety Assistance Pty Ltd
Terms and Conditions of Use (TCU)
This website is owned and operated by Job Safety Assistance Pty Ltd (JSA), the items listed on this page and those pages that are mentioned within it make up our terms and conditions of use (TCU).
1. Acceptance of Terms and Conditions of Use
1.1. Access and use of this site and all other services provided by "JSA" is subject to the following "TCU" ;
1.2. Your continued access and use of this site and the services provided by "JSA" constitutes your acceptance of the terms, conditions, notices and disclaimers listed on this page and on other pages on this site and acknowledgement that you have read, understood and agree to be bound by these "TCU".
2. Course Registration
2.1. When registering for any of our training courses it is a requirement that you read and accept our "Registration Terms and Conditions"(RTC). These can be found by following the appropriate link
3.1 First level: Training participant with the Trainer
Trainers are encouraged to acknowledge the participant's feelings as soon as their complaint is made. It may be that the individual believes an early apology may assist in resolving the complaint. When a trainer becomes aware that there is a complaint, that has not been resolved they will inform the participant of the complaints management process in a polite and professional manner.
3.1.1. Recording an early resolution:
If the participant is satisfied with the apology and does not want any further action to be taken, the trainer documents the details and outcomes in their diary and gives a copy of the resolution to the JSA Managing Director. This is to ensure that if in future, the participant wishes to revisit the complaint; records showing appropriate actions previously taken are available for reference.
3.1.2. If unable to be resolved between the participant and the trainer:
The trainer will inform the Managing Director of the complaint and ask them to meet with the participant. As soon as a "Formal of Complaint" is received, the managing director will open a file to document the matter and implement this procedure.
3.2. Second Level: Managing Director
The second level at which complaints will be addressed will be with the MD. This person will investigate the complaint and take appropriate action including documenting the matter on the forms provided. The investigation may include consulting with relevant people who are not directly involved.
Contact with the participant should be immediate with appropriate action being taken within two weeks of being notified of the complaint.
3.3. Third Level: External
The dissatisfied participant, may raise the matter with the Managing Director after having attempted to resolve the complaint within level one or two. The Managing Director will contact an external party to mediate, conciliate or arbitrate the complaint.
Contact with the complainant should be immediate with appropriate action taken within two weeks of being notified of the complaint.
3.4. Confidentiality and Support.
All parties involved with the complaint will respect the privacy and confidentiality of everyone concerned.
A complainant may request the involvement of other key witnesses to the complaint to assist them at any time.
3.5. Related Standards/ Acts:
Anti-discrimination Act 1977, Equal Employment Opportunity Act 1987, Privacy Legislation as at 2002, Workplace Relations Act 1996, Disability Discrimination Act 1992, Fair Trading Act 1985, Conciliation and Arbitration Act 1904, Work Health and Safety Act 2011.
4.1. This website and the information contained within its pages including any documents or course outlines remain the property of "JSA" and are protected by copyright laws
4.2. Course outlines provided by "JSA" either in the form of a tender, quotation, expression of interest or otherwise distributed remain the property of "JSA" and are subject to these "TCU".
4.3. No document, graphic or any part of this site is to be copied, downloaded onto a computer, flash drive or removable media, made into hard copy, uploaded to any third party, reproduced, republished, posted, transmitted or distributed in anyway.
The content of this website is provided to give general information on the services, products and courses delivered by "JSA" and is not intended as a legal substitute for any Commonwealth and/or State acts, regulations, codes of practice, guidelines or Australian standards.
No responsibility is accepted for the accuracy, completeness or relevance to the user's purpose of the information provided on this website and/or contained within its pages. It is advised to verify with the relevant Commonwealth or State government department/s, local government body/s and/or other sources to ensure your compliance.
Although every effort has been made at the time of publishing this website to ensure the information is correct, "JSA" its employees and /or representatives make no representation or warranty for any inaccuracies, omissions completeness, currency or reliability for the information contained on this site.
To the extent permitted by law, "JSA" its employees and /or representatives disclaim any liability, convoluted or contractual, in regards to outcomes brought about by relying on, using or depending on any part or parts of this site or the information contained within its pages and/or the failure or omission on the part of "JSA" to comply with its obligations under these "Terms and Conditions".
Even though every effort has been made, no warranty is given that the information on this site is free of infection by computer viruses, nor that access to or any part of this website will not suffer from interruption and/or alteration from time to time, without notice to you.
This website contains links to other websites that have been provided for your convenience only. "JSA"in its role as manager of this site does not accept any liability however arising by visiting any of these links.
This disclaimer and liability limitation contained in the "TCU" do not exclude any rights, which by law may not be excluded, including but not limited to your rights under the Australian Trade Practices Act.
6. Governing Law
This website is controlled and maintained by "JSA" from its offices in Australia. The "TCU" listed on this page are governed by the laws of the state of Victoria. "JSA" and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria. It is your responsibility to ensure compliance with applicable laws if you choose to access this site any other location.
You agree to indemnify and will keep "JSA" indemnified against any claim, demand, injury damage, expense, loss, cost of liability (whether direct or indirect) made against or suffered by "JSA" in connection with your use of this site, your breach of these "TCU" or your breach of rights of any third parties.
"JSA" reserves the right to modify the information contained on any or all of the pages on our website including this page at anytime without notice to you.
Modifications may be required as a result of legislative changes by the Comonwealth or state governements or a change in the structure and/or operation of "JSA" or any reason required by law.
Any changes are effective immediately, you shall be responsible for reviewing and becoming familiar with any such modifications, no other notification will be made regarding any revisions to this website.
Continued access and use of this site by you following any such modifications constitutes your acceptance.
10. Trade Mark
Both the name Job Safety Assistance ® Pty Ltd and the logo Job Safety Assistance ® Pty Ltd logo located on this and every page of this website are a registered trade mark in Australia and may also be registered in other countries. It must not be downloaded, copied or used in any way without the express prior written approval of the trade mark owner Job Safety Assistance ® Pty Ltd. The JSA logo used in the URL address for our website forms part of the Job Safety Assistance ® Pty Ltd logo and is also covered by this registration.
Displaying this trade mark on this page and other pages on this website or documents that may be downloaded from this site should not be construed as being any licenses or right of use of this trade mark by any party other than the registered owner Job Safety Assistance ® Pty Ltd.